LS RIM Support AssistantLS RIM

Data we collect

When you use this assistant we collect the name, work email address, and product selection you provide, the messages you send, any feedback or support-ticket details you submit, and your IP address. We do not collect data beyond what is needed to handle your request.

How we use your data

Your data is used solely to understand and respond to your question, search the product knowledge base for relevant guidance, record feedback you choose to submit, and create a support ticket when you request one. All processing takes place within DXC-managed environments in accordance with DXC's data-handling and information-security policies.

Where data is sent

• DXC AI services - Your messages and knowledge-base search text are processed by DXC-managed AI services to understand your request, retrieve relevant guidance, and generate a reply. DXC’s agreements with its AI service providers prohibit the use of your data for model training.
• DXC ticketing system - When you request a support ticket, the ticket details are transmitted securely to DXC’s ticketing system.
• Browser speech service (optional) - If you use the microphone, your browser’s built-in speech-recognition service may transmit audio to its provider. This assistant receives only the resulting text transcript.

Security

• This assistant does not require an account or sign-in. You provide your name and work email so the support team can follow up if you open a ticket; email ownership is not verified.
• The AI model receives only your conversation and the knowledge-base excerpts needed to answer your question. It has no direct access to back-end systems or databases.
• All connections between your browser, the assistant, and cloud services are encrypted with TLS.

Data retention

Conversation history is stored in your browser and automatically cleared after 14 days. Server-side support and conversation records are retained for a defined retention period and then permanently deleted; only authorised support administrators can access them during that period. Support tickets created on your behalf follow DXC’s standard ticketing-system retention policy.

Your rights

In accordance with DXC’s Enterprise Privacy Statement you may request access to, correction of, or deletion of your personal data. For details, see DXC’s Privacy Statement.

Contact

For questions about how your data is handled or to exercise your data-protection rights, contact DXC IT support or email privacy@dxc.com.